Processing Times
- Orders are processed within 1–4 business days.
- Orders placed after 13:00 are processed on the next business day.
- Business days exclude weekends and public holidays.
Shipping Times & Cost
- Shipping cost: Free (currently).
- Delivery windows (start after dispatch):
- United States: 5–8 business days
- Canada: 5–8 business days
- Europe (EU/EEA/UK): 5–8 business days
- Rest of the world: 5–16 business days
Delivery times are estimates and may vary due to factors outside our control (e.g., carrier delays, customs inspections, peak seasons, extreme weather).
Tracking
- A tracking number will be sent to you by email once your order ships.
- Please allow 24–48 hours for tracking updates to appear.
Address Changes
- If you need to change your delivery address, contact us before dispatch.
- After dispatch, we can’t modify, reroute, or cancel the shipment.
Split Shipments
- To speed up delivery, items in your order may ship in multiple parcels at no extra cost.
Duties & Taxes (International)
- For applicable destinations outside your country, duties and taxes are prepaid by us (DDP).
- If any local authority requests additional information to clear your parcel, we’ll assist.
Delivery Issues
- Tracking not updating: This is usually a scan delay. Most parcels still arrive within the estimated window.
- Late or missing delivery: If your order exceeds the timeframe above, contact us so we can investigate.
- Lost or damaged parcels: Email us within 14 days of the delivery date or last tracking scan. For damage, include clear photos of the packaging and item.
Cancellations & Order Changes
- We can edit or cancel an order only before dispatch. Once shipped, the order can’t be stopped in transit.
Returns
- If you decide not to keep your item(s) after delivery, our 60-day return policy applies.
- Please refer to our Return Policy page for instructions.
Support
Questions about your shipment? We’re here to help.
Email: Contact@ReliefCraft.com