Shipping Policy

Processing times
Orders are processed within 1 to 4 business days.
Orders placed after 1:00 PM are processed the next business day.
Business days exclude weekends and public holidays.

Shipping times & costs
Shipping costs: Free (currently)

Delivery times (from the date of shipment):

  • Europe (EU/EEA/UK): 6 to 12 business days

  • Rest of the world: 8 to 16 business days

Delivery times are estimates and may vary due to factors beyond our control (carrier delays, customs inspections, high-volume periods, extreme weather conditions).

Order tracking
A tracking number will be sent to you by email once your order has shipped.
Please allow 24 to 48 hours for tracking information to appear.

Address changes
If you need to change your delivery address, please contact us before shipment.
Once the order has shipped, it is no longer possible to modify, redirect, or cancel it.

Multiple shipments
To speed up delivery, items in the same order may be shipped in multiple packages at no additional cost.

Duties & taxes (international)
For applicable destinations outside your country, duties and taxes are covered by us (DDP).
If a local authority requests additional information for customs clearance, we will assist you.

Delivery issues

  • Tracking not updated: This is usually due to a scan delay. Most packages still arrive within the estimated timeframes.

  • Late or missing delivery: If your order exceeds the timeframes indicated above, contact us so we can investigate.

  • Lost or damaged package: Contact us by email within 14 days of the delivery date or the last tracking scan. In case of damage, please attach clear photos of the packaging and the item.

Order cancellation & modification
Orders can be modified or canceled only before shipment.
Once shipped, the order cannot be stopped in transit.

Returns
If you decide not to keep your item after delivery, our 14-day return policy applies.
Please see our Return Policy page for instructions.

Support
Have a question regarding your delivery? We are here to help.
Email: Contact@ReliefCraft.com

About Relief Craft

Passion for relief, built for daily life

Quality first, always

We iterate fast, test relentlessly, and work only with vetted manufacturing partners. Every detail—materials, stitching, firmness—serves one goal: reliable, long-lasting relief.

Guided by real customer feedback

We improve what we make by listening. Reviews and support tickets directly shape our updates, from fit and feel to packaging and instructions.

Wellness made practical

No gimmicks. Just thoughtfully engineered products that fit into your routine and help you feel better—night after night.

Our promise

Relief that lasts should be simple. That’s what we build—one product at a time.

— The Relief Craft Team