Shipping policy

Processing Times

  • Orders are processed within 1–4 business days.
  • Orders placed after 13:00 are processed on the next business day.
  • Business days exclude weekends and public holidays.

Shipping Times & Cost

  • Shipping cost: Free (currently).
  • Delivery windows (start after dispatch):

 

  • United States: 5–8 business days
  • Canada: 5–8 business days
  • Europe (EU/EEA/UK): 5–8 business days
  • Rest of the world: 5–16 business days

Delivery times are estimates and may vary due to factors outside our control (e.g., carrier delays, customs inspections, peak seasons, extreme weather).

Tracking

  • A tracking number will be sent to you by email once your order ships.
  • Please allow 24–48 hours for tracking updates to appear.

Address Changes

  • If you need to change your delivery address, contact us before dispatch.
  • After dispatch, we can’t modify, reroute, or cancel the shipment.

Split Shipments

  • To speed up delivery, items in your order may ship in multiple parcels at no extra cost.

Duties & Taxes (International)

  • For applicable destinations outside your country, duties and taxes are prepaid by us (DDP).
  • If any local authority requests additional information to clear your parcel, we’ll assist.

Delivery Issues

  • Tracking not updating: This is usually a scan delay. Most parcels still arrive within the estimated window.
  • Late or missing delivery: If your order exceeds the timeframe above, contact us so we can investigate.
  • Lost or damaged parcels: Email us within 14 days of the delivery date or last tracking scan. For damage, include clear photos of the packaging and item.

Cancellations & Order Changes

  • We can edit or cancel an order only before dispatch. Once shipped, the order can’t be stopped in transit.

Returns

  • If you decide not to keep your item(s) after delivery, our 60-day return policy applies.
  • Please refer to our Return Policy page for instructions.

Support

Questions about your shipment? We’re here to help.
Email: Contact@ReliefCraft.com

About Relief Craft

Passion for relief, built for daily life

Quality first, always

We iterate fast, test relentlessly, and work only with vetted manufacturing partners. Every detail—materials, stitching, firmness—serves one goal: reliable, long-lasting relief.

Guided by real customer feedback

We improve what we make by listening. Reviews and support tickets directly shape our updates, from fit and feel to packaging and instructions.

Wellness made practical

No gimmicks. Just thoughtfully engineered products that fit into your routine and help you feel better—night after night.

Our promise

Relief that lasts should be simple. That’s what we build—one product at a time.

— The Relief Craft Team