Privacy Policy

Last updated: [June 24, 2025]

This Privacy Policy explains how Relief Craft (“we”, “us”, “our”) collects, uses, and shares personal information when you visit reliefcraft.com or purchase our products (the “Services”).

Information We Collect

  • Contact & order details: name, email, phone (optional), billing/shipping details, order contents, payment confirmation.
  • Account details (optional): email, password.
  • Support messages: information you send to our customer service.
  • Usage data: IP address, device/browser info, pages viewed, interactions (via cookies/pixels).

We do not intentionally collect sensitive information.

How We Use Information

  • Provide the Services: process payments, ship orders, handle returns, send order updates, manage your account.
  • Improve & protect our site: troubleshooting, analytics, fraud prevention.
  • Marketing (optional): send emails/SMS you sign up for; show or measure ads on our site and others. You can opt out anytime (see “Your Choices”).

Cookies

We use cookies and similar technologies to run the store, remember preferences, measure performance, and tailor content/ads. You can block cookies in your browser; some features may stop working.

Sharing Information

We share information with trusted service providers who help us run the business, for example:

  • Ecommerce & hosting: Shopify (store platform)
  • Payments: Shopify Payments/Stripe, PayPal (we receive payment confirmation, not full card numbers)
  • Fulfillment & support: shipping and customer-service tools
  • Analytics & advertising: tools that help us understand performance and show relevant ads

We do not sell your personal information in the traditional sense. When we work with advertising partners, limited data may be used for measurement or personalized ads. You can opt out (see below).

Your Choices

  • Marketing emails/SMS: use the unsubscribe link in messages or contact us.
  • Personalized ads: adjust your browser’s cookie settings or your ad preferences on platforms you use.
  • Access, correction, deletion: email us and we’ll assist within a reasonable timeframe.

Data Retention

We keep order and account information for as long as needed to provide the Services and meet legal/accounting requirements. Marketing data is kept until you unsubscribe or we remove inactive records.

Security

We use reasonable technical and organizational safeguards. No method is 100% secure, but we work to protect your information.

Children

Our Services are not directed to children under 13. We do not knowingly collect information from children.

Changes to This Policy

If we change this Policy, we’ll update the “Last updated” date and post the new version here.

Contact Us

Relief Craft
Email: Contact@ReliefCraft.com

About Relief Craft

Passion for relief, built for daily life

Quality first, always

We iterate fast, test relentlessly, and work only with vetted manufacturing partners. Every detail—materials, stitching, firmness—serves one goal: reliable, long-lasting relief.

Guided by real customer feedback

We improve what we make by listening. Reviews and support tickets directly shape our updates, from fit and feel to packaging and instructions.

Wellness made practical

No gimmicks. Just thoughtfully engineered products that fit into your routine and help you feel better—night after night.

Our promise

Relief that lasts should be simple. That’s what we build—one product at a time.

— The Relief Craft Team